Best Buy pushes the profiling envelope


Anyone who doesn't fit into easy-to-identify and easy-to-upsell pigeonholes is now a "devil" customer at the big Yellow And Blue....

Are you a Barry, a Jill, or a Buzz? If not, Best Buy probably doesn't want you as a customer. Anyone who doesn't fit into easy-to-identify and easy-to-upsell pigeonholes is now a "devil" customer at the big Yellow And Blue. These days, the customer is NOT always right. In fact, the customer is not always WANTED.

Posted: Tue - November 9, 2004 at 02:50 PM        


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